Refund Policy
Last updated: October 2026
If Looppass isn't right for you, you can get your money back. Questions: hello@looppass.app.
14 days, no questions asked
You can ask for a full refund within 14 days of any payment, the first one and every renewal, without giving a reason.
How to ask
If you paid by card, our reseller Paddle processes refunds: request one at paddle.net, or email us and we'll arrange it. The money goes back to the card you paid with.
After 14 days
After 14 days a payment can no longer be refunded, and we don't refund unused parts of a month or year. You can always cancel, so you're not charged again.
Cancelling
Cancel any time in Settings → Manage billing. Looppass keeps working until the end of the period you've paid for, and you won't be charged again.
If we invoice you
Cafés in Serbia that pay our invoice by bank transfer can ask for a refund of an invoice within 14 days of its date by emailing us.