Terms of Service

Who we are

Looppass is operated by the Serbian sole proprietorship below. In these terms “Looppass”, “we” and “us” mean this operator.

EARTH PR, Tošin Bunar 116, 11070 Novi Beograd, Serbia · MB 62491337 · PIB 107089113

Who sells to you

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

If you pay by card, you buy your subscription from Paddle, which handles the payment, adds any VAT or sales tax that applies, issues your invoice and processes refunds under its own buyer terms. For questions about a charge, contact Paddle at paddle.net or us. Cafés in Serbia are invoiced by us directly.

The service

Looppass lets businesses run visit-based loyalty programmes and lets their guests keep a loyalty card in Apple Wallet or Google Wallet. We keep improving the product, so features may change; we won't remove a core feature you pay for without telling you first.

For businesses only

By creating an account you confirm that you act for a business and may bind it. You're responsible for your account and for keeping your sign-in secure, for honouring the rewards you advertise and for the accuracy of your programme details.

Subscriptions and renewal

Looppass is priced per location, per month or per year, as shown in our price list. Prices exclude VAT; where VAT applies, it is added at checkout. Your subscription renews automatically at the end of each paid period until you cancel it. Your first subscription starts with one free month. Your card details are taken when you sign up; if you don't cancel before the free month ends, your first payment is taken then. The free month is once per business. If you would rather not enter a card, you can ask for a free month without one. We approve these requests by hand, and when that month ends Looppass pauses until you choose a plan.

Cancelling

You can cancel at any time without giving a reason: in your dashboard go to Settings → Manage billing, or email us. Cancellation takes effect at the end of the period you've already paid for, and Looppass keeps working until then.

Refunds

You can get a full refund within 14 days of any payment. Our Refund Policy explains how.

Price changes

We may change our prices. We'll email you at least 30 days before a new price applies to you, and you can cancel before it does. Annual plans keep their price until their next renewal.

If a payment fails

If a renewal payment fails, Looppass keeps working while the payment is retried. If it still can't be collected, the subscription ends and your account is paused: your guests' cards stay in their wallets but stop collecting stamps until you subscribe again.

Your guests' data

You decide what your loyalty programme collects from your guests and you are responsible for it. We process your guests' data on your behalf and only on your instructions, as described in our Guest Privacy Notice. You must have your guests' consent before sending them offers. After you cancel you can ask us for an export of your guest list; we delete your programme's data within 30 days of your account ending, except what the law requires us to keep.

Acceptable use

Don't misuse Looppass: no spam, no unlawful or misleading content, no abuse of wallet notifications, no attempts to disrupt the service or reach data that isn't yours. We may suspend or close accounts that break these terms, after warning you where we reasonably can.

Availability

We work to keep Looppass running reliably, but we provide it “as is” and can't promise it will be uninterrupted or error-free. Parts of it depend on others, such as Apple, Google and email providers.

Limitation of liability

To the extent the law allows, our total liability to you for anything related to Looppass is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss, such as lost profits. Nothing in these terms limits liability that cannot be limited by law.

Ownership

Looppass and its software are ours. Your name, logo, images and texts stay yours; you let us use them only to run your loyalty programme.

Governing law

These terms are governed by the law of the Republic of Serbia, and the courts in Belgrade have jurisdiction, unless mandatory law where your business is located says otherwise.

Changes to these terms

We may update these terms. If a change matters, we'll email you at least 30 days before it applies, and you can cancel before then. Continuing to use Looppass after that means you accept the updated terms.